Disclaimer
DO NOT USE THE PLATFORM OR PLATFORM SERVICES FOR MEDICAL EMERGENCIES. IF YOU HAVE A MEDICAL EMERGENCY, CALL 911 IMMEDIATELY OR ATTEND THE EMERGENCY ROOM OF THE NEAREST HOSPITAL OR HEALTH CENTRE.
About Telehealth
Telehealth involves the use of electronic communications to enable healthcare providers and patients at different locations to share individual patient medical information for the purpose of improving patient care. Telehealth services offered by Biscuit Health Inc. may include patient consultation, diagnosis, therapy, treatment recommendations, remote prescribing, follow-up care and/or a referral to in-person care, as determined clinically appropriate.
Biscuit Health practitioners and Care Coaches are an addition to, and not a replacement for, your primary care physician or primary care naturopathic practitioner. Responsibility for your overall medical care should remain with your local primary care doctor, if you have one.
Please carefully review the risks and benefits of Telehealth below prior to using our Platform:
Risks: | Benefits: |
You and your provider won't be in the same room, so it may feel different than an office visit. | Improved access to care through the enablement of at-home care. |
Technical problems may interrupt or stop your visit before you are done. | Improved patient experiences and efficiency of care evaluation/management through the enablement of at-home care. |
Your provider may make a mistake because they cannot examine you as closely as at an office visit, or your provider may decide you still need an office visit. | Obtaining expertise of an allergy specialist, as appropriate. |
If follow-up care is required or assistance is required in the event of an adverse reaction to your treatment, please email [email protected].
NOTE: If you are experiencing an adverse reaction or any other medical emergency, Call 911 immediately or attend the emergency room of the nearest hospital or health centre BEFORE you contact Biscuit Health.
By using our Platform, you acknowledge and agree to the following:
Biscuit Health and its providers offer telehealth-based naturopathic services, but these services do not replace the relationship between my primary care doctor and myself.
The Biscuit Health Provider will take responsibility for my care only after the Provider accepts the duty of care. Pre-requisites to this require that I have created an account, answered all required health questions, provided a photo and/or had a video chat, made payment, and the Provider has subsequently reviewed my request and determined I am a good candidate for the telehealth services.
Making a request for treatment or sending a message through the Platform does not in and of itself create a duty of care or create a provider-patient relationship. Biscuit Health Providers reserve the right to deny care if, in their professional judgment, the provision of telehealth services is not medically or ethically appropriate.
Federal and Provincial law requires health care providers to protect the privacy and the security of health information. All medical reports resulting from the telehealth visit are part of my medical record.
There is a risk of technical failures during the telehealth encounter beyond the control of Biscuit Health. I agree to hold harmless Biscuit Health and its Providers for delays in evaluation or for information lost due to such technical failures.
I have the right to withhold or withdraw my consent to the use of telehealth in the course of my care at any time, without affecting my right to future care or treatment.
If I am experiencing a medical emergency, I will be directed to dial 911 immediately. Biscuit Health Providers are not able to connect me directly to any local emergency services.
I may expect the anticipated benefits from the use of telehealth in my care, but no results can be guaranteed or assured.
I will not be prescribed any narcotics for pain, nor is there any guarantee that I will be given a prescription at all.
Emergency Situations
Biscuit Health Providers DO NOT address medical emergencies via telehealth. IF YOU HAVE A MEDICAL EMERGENCY, CALL 911 IMMEDIATELY OR ATTEND THE EMERGENCY ROOM OF THE NEAREST HOSPITAL OR HEALTH CENTRE.
Indemnification
YOU AGREE TO INDEMNIFY AND HOLD HARMLESS BISCUIT HEALTH, ITS EMPLOYEES, ITS INDEPENDENT CONTRACTORS/PRACTITIONERS, AGENTS, DIRECTORS, MEMBERS, MANAGERS, SHAREHOLDERS, OFFICERS, REPRESENTATIVES, ASSIGNS, PARENTS, PREDECESSORS, AND SUCCESSORS FROM AND AGAINST ANY AND ALL LOSS OR DAMAGE, INCLUDING ANY AND ALL INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR EXEMPLARY DAMAGES, EXPENSES, LIABILITIES, CLAIMS, OR DEMANDS WHATSOEVER ARISING OUT OF OR RELATED TO ANY FAILURE OF TECHNOLOGY OR EQUIPMENT IN CONNECTION WITH THE PROVISION OF TELEHEALTH, WHETHER OR NOT ANY SUCH LOSS, DAMAGE, EXPENSE, LIABILITY, CLAIM, OR DEMAND ARISES FROM OR RELATES TO THE GROUP'S NEGLIGENCE.